# Chattermill User Guides

> Help center for Chattermill

## Get started with Chattermill

- [View and analyze your feedback](https://docs.chattermill.com/en/articles/1657650-view-and-analyze-your-feedback.md): How to use the Feedback page to see what your customers are saying across all channels
- [Create a report](https://docs.chattermill.com/en/articles/1657298-create-a-report.md): Create a report to visualize and compare your data.
- [Create a dashboard to tell a story with your data](https://docs.chattermill.com/en/articles/1657528-create-a-dashboard-to-tell-a-story-with-your-data.md): Use dashboards to create compelling stories with your data, and turn figures into actionable insights
- [Get your reports automatically created and shared](https://docs.chattermill.com/en/articles/6896047-get-your-reports-automatically-created-and-shared.md): Save time by automatically creating and sharing reports and dashboards at your chosen frequency.
- [Common terms and definitions](https://docs.chattermill.com/en/articles/1657774-common-terms-and-definitions.md): Themes, Categories, Sentiment - What does it all mean?
- [The New Feedback Page](https://docs.chattermill.com/en/articles/13886180-the-new-feedback-page.md): Learn how to use our new Feedback Page.

## Observations

- [Understanding Observations](https://docs.chattermill.com/en/articles/12449507-understanding-observations.md): Precision insights that help you quickly identify exactly what needs to happen to improve your customer experience or to maintain your strengths
- [How to manage Observations](https://docs.chattermill.com/en/articles/12449617-how-to-manage-observations.md): Complete customization control for precision insights
- [Ask Lyra](https://docs.chattermill.com/en/articles/12449685-ask-lyra.md): Your front door to customer intelligence.
- [Using Observations in Analytics](https://docs.chattermill.com/en/articles/12450536-using-observations-in-analytics.md)

## Manage your account

- [User Roles Explained](https://docs.chattermill.com/en/articles/7865913-user-roles-explained.md): Learn how to add roles to each user: Admin, Editor, Reader, and custom roles.
- [Limit the data a user can access with permission groups](https://docs.chattermill.com/en/articles/7865952-limit-the-data-a-user-can-access-with-permission-groups.md): Learn how to limit the data that users can access
- [How to use Custom Roles](https://docs.chattermill.com/en/articles/7864319-how-to-use-custom-roles.md): Learn how to create, assign, remove or edit a custom role.
- [Data Permissions: Frequently Asked Questions](https://docs.chattermill.com/en/articles/7865974-data-permissions-frequently-asked-questions.md): Learn how to assign data permission to individual users in your account.
- [How to invite my teammates?](https://docs.chattermill.com/en/articles/2085181-how-to-invite-my-teammates.md): How to create Chattermill accounts, and add users to projects
- [Chattermill API](https://docs.chattermill.com/en/articles/9556971-chattermill-api.md): Information about the Chattermill API and helpful links

## Upgrade your reporting skills

- [Set up alerts for when there’s new or updated data](https://docs.chattermill.com/en/articles/3726231-set-up-alerts-for-when-there-s-new-or-updated-data.md): Stay on top of new or updated data with Workflows.
- [Manage and add themes](https://docs.chattermill.com/en/articles/5939546-manage-and-add-themes.md): Learn how Themes enable you to discover the data that matters the most
- [Understanding Anomaly Detection](https://docs.chattermill.com/en/articles/6671719-understanding-anomaly-detection.md): Learn how Anomaly Alerts can help you stay on top of emerging risks and opportunities
- [Using Insight Assistant](https://docs.chattermill.com/en/articles/8409393-using-insight-assistant.md): Learn how to use this powerful tool that makes data analysis easier and faster for everyone
- [Create a Workflow](https://docs.chattermill.com/en/articles/9060159-create-a-workflow.md): Automate important updates to be sent to you and your team.
- [Custom Metrics](https://docs.chattermill.com/en/articles/9615442-custom-metrics.md): Learn when you might need a custom metric and how to set one up

## Troubleshoot issues with Chattermill

- [Fix common issues with Chattermill](https://docs.chattermill.com/en/articles/8537320-fix-common-issues-with-chattermill.md)
- [Troubleshoot data not appearing while searching](https://docs.chattermill.com/en/articles/8537331-troubleshoot-data-not-appearing-while-searching.md): Learn why you might not be seeing the same data as others.
- [Reset password](https://docs.chattermill.com/en/articles/1353839-reset-password.md): Reset the password for your Chattermill account

## Learn about Chattermill

- [How Chattermill gets your data](https://docs.chattermill.com/en/articles/8349034-how-chattermill-gets-your-data.md): Learn the different ways that Chattermill can get your data.
- [How to Export](https://docs.chattermill.com/en/articles/8925854-how-to-export.md): Learn how to download your feedback, reports and dashboards.
- [Connect to thousands of other apps with Zapier](https://docs.chattermill.com/en/articles/9022247-connect-to-thousands-of-other-apps-with-zapier.md): Use our Zapier integration to connect to any thousands of apps your way.
- [Using Alerts](https://docs.chattermill.com/en/articles/9060128-using-alerts.md)
- [Understanding Social CX Analytics](https://docs.chattermill.com/en/articles/6979764-understanding-social-cx-analytics.md): Learn how to analyse your customer feedback from popular social media channels such as Facebook, Twitter, or Instagram.
- [How Chattermill Defines Overall Sentiment](https://docs.chattermill.com/en/articles/12595448-how-chattermill-defines-overall-sentiment.md)
- [How to Send Data for Successful Enrichment](https://docs.chattermill.com/en/articles/13258288-how-to-send-data-for-successful-enrichment.md): Enrichment helps us add extra context and insights to your feedback \(for example, themes, sentiment, or metadata\). To get the best results, it’s important that the data you send follows a few simpl...
- [How to use Search in Feedback](https://docs.chattermill.com/en/articles/1705695-how-to-use-search-in-feedback.md): How to use Search in Feedback to find exactly what you need
- [How to save and manage Segments](https://docs.chattermill.com/en/articles/1657177-how-to-save-and-manage-segments.md): Save the combination of Themes and Filters that matter to you.
- [How to use saved Segments across the platform](https://docs.chattermill.com/en/articles/5772440-how-to-use-saved-segments-across-the-platform.md): Smart ways to filter and analyse your data using Segments
- [How to add tags to comments](https://docs.chattermill.com/en/articles/2104520-how-to-add-tags-to-comments.md): Learn how to use tags for organizing comments
- [Which languages are supported and how does translation work](https://docs.chattermill.com/en/articles/3789858-which-languages-are-supported-and-how-does-translation-work.md): Learn how Chattermill supports multiple languages
- [Conversation Summarisation](https://docs.chattermill.com/en/articles/7973949-conversation-summarisation.md)
- [Advanced Feedback Search Techniques](https://docs.chattermill.com/en/articles/9421314-advanced-feedback-search-techniques.md)
- [Tips: How to get quality responses from surveys](https://docs.chattermill.com/en/articles/2544513-tips-how-to-get-quality-responses-from-surveys.md): Discover ways to get quality responses from a large number of survey respondents
- [Help video library](https://docs.chattermill.com/en/articles/5938634-help-video-library.md): Our complete catalog of help videos
- [Tips: How many people should we survey](https://docs.chattermill.com/en/articles/3402244-tips-how-many-people-should-we-survey.md): How many people need to take your survey to make it statistically significant?
- [Tagging Validation: Best Practice 🎓](https://docs.chattermill.com/en/articles/6382427-tagging-validation-best-practice.md): This article contains best practice guidance and the answer to FAQs about validating your tagging before model deployment!
- [Frequently Asked Questions](https://docs.chattermill.com/en/articles/5741807-frequently-asked-questions.md): Find answers to your questions
- [Data guidelines](https://docs.chattermill.com/en/articles/3711801-data-guidelines.md): How to make the transfer of your data to Chattermill as seamless as possible 🚀
- [Theme Structure review: Best Practice 🎓](https://docs.chattermill.com/en/articles/6379167-theme-structure-review-best-practice.md): This article contains best practice guidance and the answer to FAQs about our Theme Structure and how to review it!

## Integrations

- [Typeform integration](https://docs.chattermill.com/en/articles/5511726-typeform-integration.md): How To Integrate Your Typeform Surveys with Chattermill
- [Zendesk Chat \(Zopim\) integration](https://docs.chattermill.com/en/articles/4853023-zendesk-chat-zopim-integration.md): How to integrate your Zendesk chat data with Chattermill
- [Reviews.io integration](https://docs.chattermill.com/en/articles/4339417-reviews-io-integration.md): How to integrate with Reviews.io data
- [Intercom integration](https://docs.chattermill.com/en/articles/4283137-intercom-integration.md): How to integrate with Intercom data
- [Usabilla/Get Feedback Integration](https://docs.chattermill.com/en/articles/4280710-usabilla-get-feedback-integration.md): How to integrate with Usabilla data
- [Salesforce integration](https://docs.chattermill.com/en/articles/3639602-salesforce-integration.md): How to integrate Salesforce data with Chattermill
- [Ask Nicely integration](https://docs.chattermill.com/en/articles/3639592-ask-nicely-integration.md): How to integrate Ask Nicely data with Chattermill
- [Alchemer integration](https://docs.chattermill.com/en/articles/3136086-alchemer-integration.md): How to integrate Alchemer survey data with Chattermill
- [Zendesk integration](https://docs.chattermill.com/en/articles/3001743-zendesk-integration.md): How to integrate your Zendesk ticket & CSAT data with Chattermill
- [Slack integration](https://docs.chattermill.com/en/articles/2828634-slack-integration.md): How to receive Slack alerts when data of a certain criteria is added to Chattermill
- [S3 integration](https://docs.chattermill.com/en/articles/1424183-s3-integration.md): Send your data to and from Chattermill via AWS S3 service
- [Google Play integration](https://docs.chattermill.com/en/articles/2998048-google-play-integration.md): How to integrate Google Play store reviews with Chattermill
- [Customer Thermometer integration](https://docs.chattermill.com/en/articles/1063842-customer-thermometer-integration.md): How to integrate Delighted NPS data with Chattermill
- [TrustPilot integration](https://docs.chattermill.com/en/articles/863449-trustpilot-integration.md): How to integrate TrustPilot reviews data with Chattermill
- [SurveyMonkey integration](https://docs.chattermill.com/en/articles/863436-surveymonkey-integration.md): How to integrate SurveyMonkey data with Chattermill
- [Delighted integration](https://docs.chattermill.com/en/articles/863166-delighted-integration.md): How to integrate Delighted NPS data with Chattermill
- [Google Developer auth steps](https://docs.chattermill.com/en/articles/12148610-google-developer-auth-steps.md): The new Google Play changes block the Country in reviews. Grant us limited Play Console access to correct that.
- [Webhook integration](https://docs.chattermill.com/en/articles/12326766-webhook-integration.md): How To Integrate Any System with Chattermill via Webhooks
- [Jira Integration](https://docs.chattermill.com/en/articles/12881681-jira-integration.md): Learn how to connect Chattermill to Jira so you can convert Chattermill alerts into Jira tickets.
- [Connecting a GCS Account](https://docs.chattermill.com/en/articles/15262604-connecting-a-gcs-account.md): Send your data to and from Chattermill via Google Cloud Storage

## Read about new features

- [Custom Theme query guide](https://docs.chattermill.com/en/articles/6698277-custom-theme-query-guide.md): Tips & tricks on writing queries for Custom Themes
- [Custom Themes](https://docs.chattermill.com/en/articles/6698256-custom-themes.md): Want to create your own theme, read this guide to find out how and why

## Security

- [Single Sign-On \(SSO\) Support](https://docs.chattermill.com/en/articles/9546931-single-sign-on-sso-support.md): Answer all of your SSO questions
- [PII Redaction](https://docs.chattermill.com/en/articles/9554019-pii-redaction.md): Learn about the ability to redact \(mask\) PII and other forms of sensitive data.
- [Two Factor Authentication \(2FA\)](https://docs.chattermill.com/en/articles/9554372-two-factor-authentication-2fa.md)
- [GDPR and Data Deletion Requests](https://docs.chattermill.com/en/articles/9554530-gdpr-and-data-deletion-requests.md)
- [SOC2 Certification](https://docs.chattermill.com/en/articles/9556916-soc2-certification.md)
- [SSO Okta Express Config](https://docs.chattermill.com/en/articles/14116493-sso-okta-express-config.md): The fastest and easiest way to set up SSO for Okta customers using the direct integration
- [Chattermill Trust & Security Overview](https://docs.chattermill.com/en/articles/14854906-chattermill-trust-security-overview.md): Find information about Chattermill's security practices, compliance certifications, and data privacy policies.

## Lyra AI

- [How translation works on Chattermill](https://docs.chattermill.com/en/articles/9559388-how-translation-works-on-chattermill.md)
- [Data denoising](https://docs.chattermill.com/en/articles/9657727-data-denoising.md): How Chattermill cleans certain data sources to make them easier to work with

## Highlights

- [Using Highlights](https://docs.chattermill.com/en/articles/12450026-using-highlights.md)

## MCP

- [Chattermill MCP Server](https://docs.chattermill.com/en/articles/13943134-chattermill-mcp-server.md): Learn how to connect Chattermill to your AI agents via MCP and surface customer feedback insights right where you work.