What is Ask Lyra?
Ask Lyra is our copilot for getting customer insights. Simply ask a question about your customers in plain English and get instant, data-backed answers.
Powered by our proprietary Lyra AI technology, it works like a knowledgeable team member who knows everything about your customer feedback. No need to build reports or analyze data yourself – just ask and get the insights you need.
Turn questions into instant, data-backed answers
Ask Lyra specializes in descriptive and sentiment-based questions about how customers think, feel, and talk about specific subjects. These are the common questions asked by CX, Product, Support, and Marketing teams to understand customer sentiment, identify pain points, and discover what matters to customers across different segments, time periods, and data sources. For example:
"What issues are iOS users reporting with the mobile app?"
“What challenges do users have with setting up integrations?”
"What do US customers think about our return policy?"
"What are retailers saying about product quality?"
"What do customers like about the cooking experience? Look at the last 6 months for Trustpilot only."
Lyra interprets your question and selects all of the necessary filters and search terms required to find the right dataset to answer your question. Every answer includes a digestible summary (Highlights) plus a list of specific customer issues (Observations) you can act on.
Selecting a highlight takes you to a dedicated page which contains a more granular summary and aggregated snippets of the selected Observations. From here, you can visualise the highlight using pre-built but customisable charts - one for metrics, another for breakdowns. You can also save the whole page as a quick dashboard for sharing with stakeholders.