The Chattermill integration for Slack brings customer insights directly to your Slack channels. Get instant notifications when your metrics change, schedule regular reports with customer feedback trends, and get alerted when anomalies are detected — all while keeping the right stakeholders in the loop.

‍Setting up the Chattermill integration for Slack takes just a few clicks. Connect your Chattermill account to Slack, define your triggers, and choose which Slack channel you want notifications to be sent to.

‍Every time a trigger is activated, Chattermill will automatically send a notification to a chosen Slack channel — so the right people see the right information, at the right time.

‍When an anomaly is detected: Chattermill continuously monitors your feedback data and sends an alert to Slack when a metric or feedback volume deviates from its expected range. This way you can catch issues before they escalate.

‍When a metric changes: Set a threshold for any key metric — NPS, CSAT, customer sentiment, and others — and receive a Slack notification the moment it drops or rises beyond that point. No more manually checking dashboards to spot a shift.

‍When new feedback is received: Pick a category or theme and Chattermill will send a Slack notification every time new matching feedback comes in. Stay on top of the topics that matter most to your business.

Schedule a report or dashboard: Choose any Chattermill report or dashboard and have it sent automatically to Slack on a daily, weekly, or monthly basis. Your teams get a regular pulse on customer feedback without having to log in.

Chattermill has a one-click integration with Slack. Here's how to get set up:

If you run into any issues or need more information, reach out to us at [email protected].

Please note: depending on your workspace settings on Slack, it might make sense to ask a Slack admin to do the integration to minimise issues.

Setting up a workflow takes just a few minutes.

4. At the top middle of the screen, you can give your flow a unique name. Pick the type of the report or consider what filters you want to apply to your data.

5. Click Add Action > Slack Notification and choose the right Slack channel. Customize your Slack message from the Chattermill Workflow editor.

6. Once you're happy with your Slack message click the blue button Create workflow top right of your screen. Congratulations, you've just created your first workflow and integrated Slack at the same time 🎉 .

This likely means the Slack token used has become inactive, likely because the user who initially set it up, has lost access. The best course of action is to Disconnect and then Connect Slack via the Settings mage mentioned at the top of this article.

If you have recently re-authenticated our Slack bot should be able to find all public channels. For best results we recommend adding the bot to the channel in question.

For private channels, the bot needs to be added to the channel.

This likely means the Slack token used has become inactive, likely because the user who initially set it up, has lost access. The best course of action is to Disconnect and then Connect Slack via the Settings mage mentioned at the top of this article.