Using Analytics
Understand how to analyze your data and discover best practices
5 articles

Written by Junior Hewitt, Euan Moore and Billie Bradley



How Analytics works
Visualise your data in a series of interactive charts
Written by Junior Hewitt. Updated over a week ago
Understanding metrics
A breakdown of the key metrics you can track using Chattermill.
Written by Euan Moore. Updated over a week ago
How we calculate Positivity & Negativity Index
Understand how we analyze theme mentions
Written by Billie Bradley. Updated over a week ago
How to use the Sentiment Distribution Metric
Learn how Sentiment Distribution works
Written by Billie Bradley. Updated over a week ago
Understanding Impact Analysis
Learn how Impact Analysis enables you to understand how different themes contribute to your NPS
Written by Euan Moore. Updated over a week ago