Understand how to analyze your data and discover best practices
Understanding metricsA breakdown of the key metrics you can track using Chattermill.
How we calculate Positivity & Negativity IndexUnderstand how we analyze theme mentions
How to use the Sentiment Distribution MetricLearn how Sentiment Distribution works
Understanding Impact Analysis by NPSLearn how Impact Analysis enables you to understand how different themes contribute to your NPS
Impact Analysis by Net Sentiment
Using multiple breakdownsUncover granular insights via a three-dimensional look at your data
Recent changes to Impact AnalysisDetails on how the new calculation affects your data