We currently work with global companies who process data in over 20 different languages, and we can analyse feedback in most languages apart from phonetic spellings. Our machine learning models analyse the feedback, and you can then see the comments both in English and the original language.
See the original text on all responses
To see the original text for all the responses, go to the Feedback page, click on the three dots on the top right hand corner, and select Show original text.
Show the original text only on specific responses
You have the option of seeing the original text only for specific responses. If you prefer that, skip the above step, and simply click on the See original link that appears below each translated comment. The original language will be indicated in brackets next to it.
Select your translation preferences
You can decide to either translate everything to English or select a language that you like to see in the original text.
For example, if you're a French speaker, you can choose to see all French comments untranslated.
The great thing about using neural-nets (like we do) is that they operate at a semantic level of language rather than depending on any one 'keyword' to identify meaning or sentiment.
This means that if a word is slightly mistranslated or even misspelled, the algorithm will look at the context in which it is being used and still have a significantly higher likelihood of classification than a rule-based or keyword-based system.
If you'd like to know more about our translation process, please contact [email protected]