Key Features & Support

Everything you need to know to get started, with introductions to Feedback, Analytics, Dashboards and Workflows

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11 articles in this collection
Written by Junior Hewitt, Sam Frampton, and Billie Bradley

Getting Started: Definitions & FAQ's

Themes, Categories, Sentiment - What does it all mean?
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Written by Junior Hewitt
Updated over a week ago

Feedback Explained

How to use the Feedback page to see what your customers are saying across all channels
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Written by Junior Hewitt
Updated over a week ago

Feedback Search Cheat Sheet

How to use Search in Feedback to find exactly what you need
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Written by Junior Hewitt
Updated over a week ago

Custom Segments Explained

How to save segments of your customer base which can be used across the platform
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Written by Junior Hewitt
Updated over a week ago

Adding Tags

How to add tags to comments
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Written by Billie Bradley
Updated over a week ago

Positivity & Negativity Index Explained

How we calculate Positivity & Negativity Index on Analytics
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Written by Billie Bradley
Updated over a week ago

Dashboards Explained

Use dashboards to create compelling stories with your data, and turn figures into actionable insights
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Written by Billie Bradley
Updated over a week ago

Creating Your First Dashboard

This topic uses the sample demo data source to walk through how to create basic dashboards and explore your data.
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Written by Sam Frampton
Updated over a week ago

Workflows

Find out how Workflows can keep your Customer Experience ahead of the curve!
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Written by Billie Bradley
Updated over a week ago

How to invite my colleagues to Chattermill?

How to create Chattermill accounts, and add users to projects
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Written by Junior Hewitt
Updated over a week ago

How do I reset my password?

Reset the password for your Chattermill account
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Written by Junior Hewitt
Updated over a week ago