Key Features & Support

Everything you need to know to get started, with introductions to Feedback, Analytics, Dashboards and Workflows

13 articles in this collection
Written by Junior Hewitt, Sam Frampton, and Billie Bradley

Getting Started: Definitions & FAQ's

Themes, Categories, Sentiment - What does it all mean?

Written by Junior Hewitt
Updated over a week ago

Feedback Explained

How to use the Feedback page to see what your customers are saying across all channels

Written by Junior Hewitt
Updated over a week ago

Feedback Search Cheat Sheet

How to use Search in Feedback to find exactly what you need

Written by Junior Hewitt
Updated over a week ago

Custom Segments Explained

How to save segments of your customer base which can be used across the platform

Written by Junior Hewitt
Updated over a week ago

Adding Tags

How to add tags to comments

Written by Billie Bradley
Updated over a week ago

Analytics Explained

Visualise your data in a series of interactive charts

Written by Junior Hewitt
Updated over a week ago

Sentiment Distribution Explained

How to use the Sentiment Distribution Metric on Analytics

Written by Billie Bradley
Updated over a week ago

Positivity & Negativity Index Explained

How we calculate Positivity & Negativity Index on Analytics

Written by Billie Bradley
Updated over a week ago

Dashboards Explained

Use dashboards to create compelling stories with your data, and turn figures into actionable insights

Written by Billie Bradley
Updated over a week ago

Creating Your First Dashboard

This topic uses the sample demo data source to walk through how to create basic dashboards and explore your data.

Written by Sam Frampton
Updated over a week ago

Workflows

Find out how Workflows can keep your Customer Experience ahead of the curve!

Written by Billie Bradley
Updated over a week ago

How to invite my colleagues to Chattermill?

How to create Chattermill accounts, and add users to projects

Written by Junior Hewitt
Updated over a week ago

How do I reset my password?

Reset the password for your Chattermill account

Written by Junior Hewitt
Updated over a week ago